A Help Desk software is a single centralized information hub and support management system where every customer queries are addressed and issues are resolved. Also called as ‘Customer support software’, it helps companies to provide efficient support to customers by automating the customer response and resolution process using the Ticket Management System. Usually Help Desk […]
Ticket Management System is a software program that organizes customer queries or requests in a Central Shared Inbox along with the management of tickets throughout its life(from initial ticket raise to final ticket close). It automatically captures tickets and organizes them into suitable categories. And as a result, it helps in addressing customer queries fast […]
What is an SLA? A service-level agreement (SLA) is an agreement between a service provider and its customers. It clearly states the level of service the end-user/customer expects from the service provider. SLA defines a quantitative target for the services provided as metrics. SLAs are often used in customer support to ensure that the service […]
Why Canned Responses are essential for Live Chat Pre-defined / Quick responses/ Saved Replies are the various other names given to Canned responses. They are a helpdesk feature that helps customer service agents improve their performance and efficiency in delivering customer service. Canned responses help them resolve customer queries quickly and efficiently. Customers these days […]
Business meetings were face to face earlier since it was the only option to communicate ideas and have discussions with one another. Due to the highest emergence of technology, various communication channels are introduced. They pave the way to simple and easy communication. In today’s business world, many business meetings and collaboration with the customers […]
Most times, telephonic conversation is the first point of contact that customers have with companies. And that’s why telephone calls have become a part of everyday work in many organizations. Whenever you are going to reply to a customer via email, you will be depending on auto correction option available in your support systems to […]
As of today, more and more companies provide live chat support to their customers or visitors who visit their website. Companies aim to offer exceptional customer service. On the other hand, customers also expect immediate and thoughtful service whenever they need. Today, 30% of customers prefer live chat support rather than calling a company for […]
In this age of the Internet where many communication channels are landing their feet into the business market successfully and ranking at the top of business, there is an assumption that email communication has become obsolete in the field of business. But there are many reasons why business email is still one of the most […]
Business etiquette is a code of conduct that governs expected behaviors and norms for individual actions within society, groups, or classes. It helps in building rapport and cultivates positive relationships not only with colleagues but also with clients and other business partners. There are several types of business etiquette which each and everyone in the […]
Say Hello! to Version 2.0 of Output Desk Bringing the newborn version to the Internet world with much more improvements is always bliss for us. It’s our next step to fuel confident the customer support team to deliver the best customer service. To your surprise, we have completely redesigned Output desk which comes in with […]
