V1.0.8963

What’s New :

  • Triggered ticket rules whenever a new email is received/live chat is initiated / new ticket is created manually from Output desk.
  • Improved Ticket listing & ticket detail GUI.
  • Notification of new tickets in Output messenger – Internal Ticketing System.
  • Display “Ticket Code” in forwarded email content of Ticket rule using action “Forward to Email”.
  • Added “Department” & “Priority” option in “New Ticket” page.
  • Auto-forward chat to all online operators till a response is sent to visitor.
  • Added Javascript API for “ChatBar Input fields”, “Prechat content” & “Phone”.
  • Save live chat custom field inputs to Contacts.
  • Made Live chat form accessible using a link.
  • Ticket access link(present in email footer) can be accessed locally. For this, please create a new file named “client.js” in “public/config/” path & paste your localurl (Eg: global.website_url = “http://localhost:8234”) there.

Fixes :

  • Operator Ticket Count issue (Displayed at the right side panel).
  • Email Accounts – Assign department Issue.
  • Email Accounts – SMTP SSL Config Issue.