What is a Ticket Management System?
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What is a Ticket Management System?
Ticket Management System is a software program that organizes customer queries or requests in a Central Shared Inbox along with the management of tickets throughout its life(from initial ticket raise to final ticket close). It automatically captures tickets and organizes them into suitable categories. And as a result, it helps in addressing customer queries fast […]
Telephone Etiquette
Most times, telephonic conversation is the first point of contact that customers have with companies. And that’s why telephone calls have become a part of everyday work in many organizations. Whenever you are going to reply to a customer via email, you will be depending on auto correction option available in your support systems to […]