What is an SLA? A service-level agreement (SLA) is an agreement between a service provider and its customers. It clearly states the level of service the end-user/customer expects from the service provider. SLA defines a quantitative target for the services provided as metrics. SLAs are often used in customer support to ensure that the service […]

Business meetings were face to face earlier since it was the only option to communicate ideas and have discussions with one another. Due to the highest emergence of technology, various communication channels are introduced. They pave the way to simple and easy communication. In today’s business world, many business meetings and collaboration with the customers […]

In this age of the Internet where many communication channels are landing their feet into the business market successfully and ranking at the top of business, there is an assumption that email communication has become obsolete in the field of business. But there are many reasons why business email is still one of the most […]

Business etiquette is a code of conduct that governs expected behaviors and norms for individual actions within society, groups, or classes. It helps in building rapport and cultivates positive relationships not only with colleagues but also with clients and other business partners. There are several types of business etiquette which each and everyone in the […]

Say Hello! to Version 2.0 of Output Desk Bringing the newborn version to the Internet world with much more improvements is always bliss for us. It’s our next step to fuel confident the customer support team to deliver the best customer service. To your surprise, we have completely redesigned Output desk which comes in with […]

Customer support and customer relationship management play vital roles in businesses. Customer support through email and phone calls has become the default method for all businesses. Nowadays, Customers expect real-time on-demand support for their doubts and queries. To fulfill such business needs, you should choose Live Chat Support which provides instant support to your customers. […]

Live chat has become the most effective way to increase the sales, as it is the only way to interact in online shopping or purchasing. With the real-time interaction with sellers or owners, the customers will surely get the confident on online marketing. Of course, Live Chat conversation is the token of assurance for the […]