Self Hosted Customer Chat Support Features
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Self Hosted Customer Chat Support Features
A Help Desk software is a single centralized information hub and support management system where every customer queries are addressed and issues are resolved. Also called as ‘Customer support software’, it helps companies to provide efficient support to customers by automating the customer response and resolution process using the Ticket Management System. Usually Help Desk […]
What is a Ticket Management System?
Ticket Management System is a software program that organizes customer queries or requests in a Central Shared Inbox along with the management of tickets throughout its life(from initial ticket raise to final ticket close). It automatically captures tickets and organizes them into suitable categories. And as a result, it helps in addressing customer queries fast […]