Say Hello! to Version 2.0 of Output Desk
Bringing the newborn version to the Internet world with much more improvements is always bliss for us.
It’s our next step to fuel confident the customer support team to deliver the best customer service.
To your surprise, we have completely redesigned Output desk which comes in with a solitary bundle of email ticket management and live chat support.
What if you have a Single tool for Managing Multiple Emails and Chats?
Certainly, managing emails in the inbox is tedious and can consume a lot of the support operator’s time. Following up on emails, reviewing the history of customer conversations, forwarding emails to appropriate departments, and awaiting replies can undoubtedly result in missing important emails or delays in responses.
Email Management and Live Chat Desk
Our goal with the new version is to provide our visitors and customers an easier way to manage emails and chats under one roof as tickets.
Yes, Output Desk, the software which is recreated by us as an internal ticketing system is the one that came up as the next plan in customer service.
It’s time to join hands as a team
Bring in all your emails from inbox to Desk as tickets. Speed up your workflow and let every member of the team get notified of every ticket activity. Work as a team to get better results in customer satisfaction.
Ticket Tracker& Organizer
Define status for each ticket and track it until its completion. Organize your tickets and respond to high priority tickets. Ticket Status helps you define your core support process for your team.
Internal Notes – Support Family
Co-ordinate with your support family by sharing your ideas as internal notes which is private only to the support team. Add Internal notes to tickets and support your customer with co-ordination.
Channel Conversation
View the history of every conversation of your customer which are listed as tickets at the right of every ticket. Understand their need by having an overview of ticket history and help them.
Handle Offline messages
Never miss out an email or query from your customer. Chats that are initiated while you are offline will be settled as tickets in desk.
Excited to explore many more features?
Sign in to Output Desk now